299ba Privacy Policy — Your Personal
Our Commitment to Data Protection

299ba (https://299ba.pro) is a licensed online gaming and betting platform. We take the privacy of our users very seriously. This privacy policy has been developed in compliance with Bangladesh's data protection laws and international standards.

This policy applies to: the 299ba website, mobile app, and all our digital services. It takes effect from the moment you open an account, play a game, or place a bet on our platform.

We believe transparency is the foundation of trust. So here is exactly what data we hold and why — no fine print, plain and simple.

We collect various types of information when you create and use your 299ba account. The full list is provided below:

299ba uses your information only for lawful and necessary purposes. We never use data unnecessarily or sell it to third parties.

• Account management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is required to process deposits and withdrawals securely.
• KYC Verification: Identity information is used to verify your age and identity.
• Customer Support: Your contact details are used to resolve issues quickly.
• Fraud Prevention: Gaming and device data are analyzed to detect suspicious activity.
• Responsible Gaming: To identify unusual gaming patterns and provide timely assistance.
• Legal obligations: Submitting required reports to regulatory authorities.
• Service Improvement: To analyze user experience and improve the platform.

299ba stores your information on secure servers. All data centers comply with international security standards and are monitored 24/7.

• Account information: for the duration the account is active and a minimum of 5 years after closure.
• Financial transaction records: up to 7 years, as required by law.
• KYC documents: retained for up to 5 years after verification.
• Session and log data: automatically deleted after 90 days.
• Cookies and tracking data: deleted at the end of a session or when the browser is closed.

299ba never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive limited financial information to confirm transactions.
• KYC Partner: Trusted third-party services are used for identity verification.
• Law enforcement: We are required to provide information when ordered by a court or upon a valid government request.
• Security Partners: Analytics services are used for fraud detection and cybersecurity purposes.

All partners are contractually obligated to keep your data confidential and may only use it for specified purposes.

299ba uses cookies to keep its website and app running properly. Cookies are small files stored in your browser that help improve your experience.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Helps improve our services by analyzing how the site is used.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent the site from functioning properly.

As a 299ba member, you have full rights over your own data. We uphold the following rights:

• Right of Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Data Portability: You can request your data in a specific format.
• Right to Restrict Processing: You may request that processing of your data be restricted in certain circumstances.

299ba follows the highest industry standards to protect your data. Our security infrastructure is multi-layered:

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Sensitive data at rest is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available for added account security.
• Servers and networks are monitored around the clock, 24/7.
• Regular third-party security audits are conducted.
• Instant alerts are sent when a suspicious login is detected.

That said, no system is 100% secure. Never share your password or account details with anyone.

299ba strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

If a parent or guardian suspects their child is using 299ba, please contact our support team immediately. We will investigate promptly and close any account found to be involved.

299ba's privacy policy may be updated to reflect changes in technology, law, or business operations. For any significant changes:

• You will be notified via your registered mobile number or email before any changes take effect.
• The "Last Updated" date at the top of this page will be changed accordingly.
• For significant changes, your consent will be requested again at login.

Continued use of the service after any changes constitutes your acceptance of the updated policy.

For any privacy-related questions, complaints, or requests, please contact the 299ba Data Privacy Team. Our Bengali-speaking support team is available 24/7, all 7 days of the week.

We take every complaint seriously and aim to provide a written response within 30 days.